Thank you for considering delicious lobster from the cold waters of Maine and delivered to your door!

Shipping method and rates

Maine Lobster Outlet ships your package(s) via UPS Next Day Air on all orders to be delivered Tuesday through Friday. Orders shipped on Friday for Saturday delivery will be shipped via UPS Next Day Air for Saturday delivery service. An additional shipping charge of $25 applies to Saturday deliveries. Please note that Saturday delivery service is not available to all areas.

We utilize our UPS shipment portal to communicate with you about your shipment(s). You will receive emails when orders have shipped and when orders are delivered. You will receive an email notification in the unlikely event that your order is being delayed in transit. Prices are subject to correction.

refund policy

Please check your order carefully and notify us at 207-363-9899 at the earliest opportunity if you have made a mistake. If your package has not been shipped, we can correct it; if it has been shipped we cannot.

Packages containing live lobsters are guaranteed to arrive fresh and ready to cook. If you are unsure of the condition of your lobsters upon arrival, we ask that you call us immediately at 207 363 9899 during business hours and a customer service representative will assist you.

Maine Lobster Outlet will credit any customers credit card when a package is either not delivered or is delivered to an incorrect address (unless YOU provided an incorrect address during the ordering process) which results in the customer not receiving the package on the date promised.

All claims will need to made within 48hrs of arrival.

You may contact MLO for any reason as follows:Call: 207.363.9899Email: [email protected]Postal: Maine Lobster OutletAttention: Privacy Issues360 US Route 1York, ME 03909-1631